Shipping + Returns / Privacy policy

PAYMENT OPTIONS

 

• ORDER AND PAY ONLINE

For online orders our accepted methods of payment are eWay (Mastercard + Visa), *PayPal and direct deposit.  Payments are to be made in AUD and include GST.

*PLEASE NOTE:  you do not need a PayPal account to pay via this method, simply provide your credit card details and the automated secure system will do the rest.

 

 • ORDER AND PAY BY PHONE

Please phone us on: 0413 456 501  (mon-fri 10am-4pm)  to place your order, and provide us with payment and address details.  Orders over the phone can be paid for by Visa and Mastercard, and also direct deposit.

 

 POSTAGE/DISPATCH 

 Our site is linked to Australia Post and freight charges are calculated according to weight and destination.

 

•  DISPATCH & DELIVERY

All items are shipped via Australia Post. Please allow 3-5 working days for dispatch of goods from our warehouse plus Australia Post transit time.  Express Post items will be dispatched within 1 full working day and delivered overnight to areas that are in the Express Post next day delivery network.

 

•  RETURNS

Any goods that are faulty or damaged in transit will be credited, replaced or refunded. Un-opened and unused products may be returned by mail within 7 days of receiving the goods. Please provide us with an explanation of the reason for the return by email.

 

•  PRODUCT PRICING AND INFORMATION

All products, prices and material on the Petal website is subject to change without notice. For any questions relating to ingredients, pricing or other matters please contact us via email or phone.

 

 COPYRIGHT

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought from Petal.

  

PRIVACY POLICY

PETAL is committed to safeguarding the privacy of everyone who purchases online with us.

We are bound by the National Privacy Principles set out in the Privacy Act 1988.

 

WHAT PERSONAL INFORMATION DOES PETAL COLLECT?

Name, address, email and telephone numbers, transaction records, including those relating to your purchases or other business dealings with us.  This information is strictly for the purpose of us receiving, processing and dispatching online orders and is never use for any other purpose, or passed on/sold to other parties under any circumstances.

Cookies

A cookie is a small data file. PETAL does not use permanent cookies that are stored on your hard drive after you have visited our Website. However, we do use temporary cookies which are only stored on your hard drive for the duration of a single browser session. These temporary cookies allow our servers to keep a record of where users have visited on our Website. Users who do not want to receive cookies can configure their web browsers to refuse them; however doing so may prevent some part of our Website from working.

 

CONTACTING US

If you have any questions about this privacy policy or these privacy statements, or your dealings with us, please go to our Contact us page for details on how to phone or email us.

 

Petal Melbourne ABN 25 393 191 595.